Best Western Cottage Grove Inn

Very clean

Location was good. Breakfast consisted of powdered scrambled eggs, sausages, bacon, fried potatoes with spices, white gravy for biscuits, pastries & muffins, make your own waffles, dry sugar cereals except for granola, apples, oranges, hard boiled eggs, mini yogurts. Not much choice for those who have dairy, egg, meat, caffeine, peanut, sugar & gluten allergies. There was instant original oatmeal packets, hot water, mini almond milks, camomile teabags & the fruits.

I loved breakfast. I really liked the location. The view was just other commercial buildings and roads but we didn't mind since we only used it to eat and sleep. I think the other side faced some trees. I liked that there was adequate dining within walking distance. Staff were helpful and pleasant.

The room we had was clean and comfortable, which was a nice surprise given we had to immediately book our room at 11 pm without review. Our truck and trailer broke down on I-5 and we waited four hours for our tow trucks. Our arrival check-in was quick, which was great as we were exhausted! In the morning, when Molly, the exceptional front desk clerk learned of our situation, she offered us late check-out and use of the hotel lobby and breakfast area to sit while waited to hear from the car dealership's service department. Molly's professionalism was awesome, both by the way she treated us and the customers who walked in and those on the phone. She was a shining star during our difficult situation. We also had the pleasure of spending time with Nicole, another desk clerk. She was equally friendly and helpful. Both women are exceptional employees, and we are so grateful for each of them.

The room was attractive and comfortable. I was happy with the cleanliness of it too. There was a refrigerator with small freezer, which is so nice to have when travelling. The breakfast was pretty good, with more of a variety than many and some hot items not just a continental breakfast.